Privacy Policy
Effective date: 18 July 2026
At Robomatek Solutions, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or use our products and services.
Information We Collect
We collect information that you provide directly to us, such as your name, email address, telephone number, company name, and any details you include when you contact us, request a quote, create an account, or place an order. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages viewed, and referring links, through cookies and similar technologies. When you use our robotic products or connected services, we may collect operational and diagnostic data to support performance, maintenance, and safety.
How We Use Your Information
We use the information we collect to respond to your enquiries, provide and improve our products and services, process orders and quotes, personalise your experience, and communicate with you about updates, offers, and support. Where permitted, we may use your details to send marketing communications, which you can opt out of at any time. We also use information to maintain security, prevent fraud, and comply with our legal obligations.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyse traffic, and improve functionality. You can control or disable cookies through your browser settings, although some features of the site may not work correctly without them.
How We Share Your Information
We do not sell your personal information. We may share your information with trusted service providers who perform functions on our behalf, such as hosting, analytics, payment processing, and customer support, under agreements that protect your data. We may also disclose information where required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures designed to protect your information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to or restrict certain processing, and withdraw consent. To exercise these rights, please contact us using the details below, and we will respond in accordance with applicable law.
International Data Transfers
As a global technology company, we may transfer and process your information in countries other than your own. Where we do so, we take steps to ensure that your information receives an adequate level of protection consistent with applicable data protection laws.
Privacy of Children
Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can remove it.
Third-Party Links
Our website may contain links to third-party websites and services that we do not operate or control. This policy does not apply to those third parties, and we encourage you to review their privacy practices before providing any information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the effective date above and, where appropriate, provide additional notice.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at privacy@robomateksolutions.com or through our Contact page.